You can take an extra 20 kg (44 pounds) where the weight concept applies or an extra piece where the piece concept applies.
If your travel plans change and flights are full, your status gives you higher priority on the standby list for your preferred flight, except when you are travelling on an award ticket.Not only is their website impenetrable for this, but here we are, over two months and a dozen emails later, including multiple requests for information which we supplied and re-supplied, and we finally got a response that the case has been resolved - but without any refund. I went online to purchase a ticket and chose the dates of travel, typed in passenger name, and my email...clicked to submit and continue to payment page but instead the page gave me a reservation code and 2 or 3 sentences that said the reservation was being processed and I had to wait 8 hours to receive an email to continue the reservation process (make payment).This combination of incompetence and obliviousness shows the low esteem they have for their customers. I've bought a lot of flight tickets in the past and have never come across this -- this isn't normal.When I called the customer service phone number, the lady did not care that I had a reservation code and wanted to sell me another ticket under the guise of "I can check if the seat is still available and if it is the same price..." but before she can do that, she needs to open a new customer profile for me and for that she needs my identification document numbers like my driver's license.I ask her if she can just tell me the price of the ticket and if there are seats available without doing that and she says she can't until I give her my passport or driver license number and that I should not worry because she doesn't even have a pencil and she's not going to steal my information. That's BS but I said to her "ok, but no thank you," and she got angry at me.This status recognises that you are a very frequent traveller who has flown often on the Star Alliance network, entitling you to all the Star Alliance Gold status privileges.On behalf of all our member airlines, we thank you for your loyalty. This status recognises that you are a frequent traveller on the Star Alliance network and have flown regularly with our member airlines.Silver Status recognises that you have shown a good degree of loyalty to Star Alliance member airlines and earns you two privileges that can make your journey smoother.If you carry on flying with Star Alliance member airlines you may go on to qualify for our top status level, Star Alliance Gold.Thank you for being a member in one of our frequent flyer programmes.You can turn your travels into a smooth experience with special status privileges such Priority Airport Check-in, Extra Baggage Allowance, Gold Track (Priority Security Clearance) or Airport Lounge Access wherever you choose to fly.