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With 12 business areas spread out across Metro Manila, Maynilad wished to implement a standard way of providing service to all customers from different locations.
With the lack of a single system for recording transactions and maintenance processes, Maynilad suffered from data inconsistencies.
At the heart of the project was partnering with Power Objects to deploy Dynamics 365.
Learn More Learn More One of the largest roofing companies in southern Florida, Kelly Roofing is a long-time Power Objects client that uses Dynamics 365 for Field Service as the backbone of their company.
(Maynilad) is the largest water concessionaire in the Philippines in terms of customer base.
With a net income of 8 billion, the company’s services range from water service installation and maintenance, zone inspections, technical implementation, expansion, wastewater management, geo-mapping of pipelines, billing and reporting to the regulating office of Metropolitan Waterworks and Sewerage System (MWSS).
Microsoft Dynamics CRMs platform flexibility provided OSI Systems team members a fully connected and integrated sales and customer service tool, enabling team members to more quickly and efficiently access, and act on, crucial data thus improving customer service efforts and increasing customer satisfaction.
Read Full Case Study Download: Full Case Study [PDF] Download: TEC Buyers Guide OSI Systems Case Study [PDF] Bright Horizons Family Solutions® is a leading provider of early education and preschools, employer-sponsored child care, back-up care, educational advisory services and other work/life solutions.
As a result, due to lack of visibility, improvement areas could not be identified, and customer satisfaction became very low.
Microsoft Dynamics CRM is the core solution for Maynilad's Workflow Management System (WMS) – the system responsible for enhancing Maynilad's sales and customer service operations.