Quality Problem Solving Tools

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Customers could determine that your organization is not capable of resolving problems within your products or processes.

There are many problem solving tools and approaches that are all effective if used properly.

5 WHYS The 5 Why’s is a simple problem-solving technique that helps you to get to the root of a problem quickly.

The technique was originally developed by Sakichi Toyoda, a Japanese inventor and industrialist.

Problem Solving is the process undertaken to find solutions to complex or difficult issues by taking an analytical approach using scientific methods.

Effective problem solving requires the issue to be recognized and fully understood by the problem solver(s).The 5 Why’s was used within the Toyota Motor Corporation during the evolution of its manufacturing methodologies and became very popular in the 1970s by the Toyota Production System, and is now used within Kaizen, Lean Manufacturing, and Six Sigma. BRAINSTORMING Brainstorming is a simple technique for gathering the ideas for developing creative solutions to problems.Brainstorming helps you to have diverse experience of all team members into play during problem solving and/or solution development.The most important factors at that time are how timely and effectively the problem is resolved and prevented from re-occurring.Problems happen so we must be skillful and systematic in resolving the problems as they arise.This technique also helps user to avoid jumping to a false cause.At the end of the IS – IS NOT exercise user gets a confirmed true cause which helps to establish a plan to fix the problem and prevent it to recur.AFFINITY DIAGRAM The affinity diagram, also known as the KJ method was developed by Dr. This diagram gathers together items, needs or features of similar types.It is applied in conjunction with cause-effect diagram for quality design and quality improvement processes.Most organizations have effective quality systems in place.Unfortunately, we cannot always prevent or detect problems before they reach the customer.