After that,education in Oman, its development and structures are examined.
To ascertain anunderstanding of the key issues in relation to the working of the MOE a preliminary studywas carried with four focus groups of MOE’s central headquarter directors, regionaldirectors, head teachers and teachers.
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The third part of the thesis reports on the methodology; the data collection and analysis;and the conclusions and recommendations.
This stage of the research used a combinationof quantitative and qualitative methods.This implementation framework consists of five stages: the decision, the preparation, theimplementation, the evaluation and rewards, and the continuous improvement.Finally thethesis concludes with some recommendations for education development in the light of TQM, some recommendations for the MOE regarding the TQM and somerecommendations for further studies.Total Quality Management (TQM) in Hospitality Industry: A study of the application of TQM in a hotel's engineering department and its effects on hotel performance By Mark Chan A DISSERTATION Submitted to The University of Liverpool in partial fulfillment of the requirements for the degree of MASTER OF Project Management 2011 A Dissertation entitled Total Quality Management (TQM) in Hospitality Industry: A study of the application of TQM in a hotel's engineering department and its effects on hotel performance By Mark Chan We hereby certify that this Dissertation submitted by Mark Chan conforms to acceptable standards, and as such is fully adequate in scope and quality. It is therefore Acknowledgements I would like to express my appreciation for my dissertation advisor, Dr. Thus semi-structuredinterviews were conducted with six of the key personnel in the MOE.Some issues arisingfrom the analysis of all the data collected including final set of the interviews with theexecutives led to the modification of the proposed TQM Tree Model.However, TQM seems to provide a possible approach fordeveloping the Ministry of Education Central Headquarters in Oman to be able to deal withthe internal and external challenges, to solve the existing issues highlighted by the pilotstudy and fulfil the aspiration of the country and its demands.Drawing on the data fromboth the pilot study and the literature on TQM, a draft of TQM Model for the MOE wasgenerated.A critical evaluation of total quality management (TQM) and its influences on competitive advantage.The case of Trinidad and Tobago Petroleum Marketing Company Limited (NP), automotive lubricant division Slack (2004) explains that Quality management is extremely important in gaining and sustaining competitive advantage.